Training Courses

We offer a range of soft skills training courses to best suit the needs of your company as well as customised and In-House training. Please contact Chanielle on 041 404 2407/ info@lpasolutions for a list of our Public courses for 2015.

Training courses that we offer, but are not limited to:

Meetings and Minute Reporting

The workshop looks at meetings and minutes on four levels as well as basic writing practices.

  • Establishing the validity of the meeting – members and others present, apologies, absence, quorum (if applicable), Welcome by Chairperson who creates the direction and purpose of the meeting
  • Closing off previous minutes and creating link into current meeting. Matters arising are dealt with, previous minutes are confirmed and signed off by the Chairperson subject to any corrections, changes recorded under matters arising
  • Addressing current business as per Agenda with items discussed, documents tabled, actions agreed, decisions made, resolutions passed, etc.
  • Writing of minutes taken during a simulated meeting.
  • Language, sentence structure and tenses used within minute reporting.
  • Learners are provided with a toolbox of “minute reporting words”.

Duration: 1-2 days (Portfolio of Evidence available for this course) –  click on “MR” below for course brochure

MR

Presentation Skills

Cost per person: Please contact Chanielle on 041 404 2407 for costing details

This course focuses on:

  • Building confidence and skills to make presentations on topics with which learners are familiar.
  • Learners will conduct up to three presentations during the 2 days / mornings, evaluate their own presentations on video, and benefit from peer and facilitator feedback after the final presentation.

Duration: 2 days

Click on the link below for the full brochure

Presentation Skills

Business Writing Skills

Business Writing Skills concentrates on letter writing, Emails, memos as well as writing reports in different formats. It focuses on using the correct  structure for different reports and is ideal for anyone within the business environment having to write letters, Emails and/or reports.

Duration: 3 days (Portfolio of Evidence available for this course)

Click on the link below for the full brochure

Business Writing Skills

Performance Management level 5

Level 5 is intended for managers in all economic sectors. These managers would typically be second level managers such as a heads of department, section heads or divisional heads, and may have more than one team reporting to them.

Duration: 2 days

Click on the link below for the full brochure

PM level 5

Performance Management level 3

Level 3 has been  designed for all employees whose performance is managed within a specific work environment.

Duration: 2 days

Click on the link below for the full brochure

Performance Management level 3

Service Agent Skills

This course focuses on:

  • Handle Customers in a Professional Manner
  • Go beyond “good” service
  • Understand “one-stop’ and ‘one-contact’
    service”

It includes modules on: Telephone etiquette, Attitude, Questioning and Listening Skills as well as Voice and general guidelines to grooming and dress.

Duration: 1.5 – 2 days

Click on the link below for the full brochure

SAS

Time Management

This course focuses on:

  • identifying time management strategies and principles that can be used, but also addressing the effect of negative “time” beliefs which impact on attitude towards time and resultant behaviour based on these beliefs.

Duration: 1 day

Time Management

Selling Skills

This course focuses on:

  • Imparting the necessary skills in order to make an effective sale, including closing the deal.

Duration: 2 days

Click on the link below for the full brochure

Selling Skills

Frontline Development

This course concentrates on the following two Unit Standards:

  • Receive, consult and direct visitors in a reception area
  • Behave in a professional manner in a business environment

Duration: 4 days (Portfolio of Evidence available for this course)

USID14359 USID14350

Business Etiquette and professional dress

This workshop has been designed to build confidence and professionalism for individuals within the workplace.
The focus of this workshop supports customer excellence and also equips staff to deliver at a higher and professional level, including guidelines on dress and business etiquette.

The following modules will be covered:

  • Behaving appropriately at work
  • Body Language
  • Business ethics / policies / procedures

Social and Business Etiquette:

  • Introductions
  • Handling self and customers more professionally
  • Maintaining a tidy workstation and paying attention to grooming to create a professional image

Duration: 2 days

Our Free to Grow range of courses:

Free to Grow Life Skills

This course was was developed to create the climate and provide the tools for proactive self development and accelerated growth. It helps people accept ownership of their lives and take positive action to improve the quality of their personal and work lives. The programme goes beyond traditional EQ to also address the underlying values, beliefs and attitudes that shape choices and behaviour. It inspires people to be and give their best. (Free to Grow)

Duration: 4 days

Life Skills

Free to Care

This course highlights the fact that Customer care is about much more than merely serving customers. Service is first and foremost a mindset, an attitude and a commitment.
Free To Care was designed to create this mindset and commitment and to develop the practical skills required to provide superior customer care. (Free to Grow)

Duration: 2 days

Free to Care

Money Sense

Money Sense is designed to effectively empower people to take ownership of their personal finances by:

  • Creating a positive and responsible attitude towards money
  • Providing practical knowledge as a foundation for informed decision
  • Building essential skills to handle money effectively (Free to Grow)

Duration: 2 days

Money Sense

Stress Wise

Stress Wise is designed to help individuals become aware of the role of stress in their lives, help them identify their optimum stress levels and provide them with tools to manage their stress effectively. (Free to Grow)

Duration: 1 -2 days

Stress Wise

Soar!

Soar! focuses on supervisory training as a valuable tool to help people master the basics of management. Soar! takes the development of first line leaders a few steps further by focusing on the internal and value shifts required to achieve results through others. (Free to Grow)

Duration: 4 days

SOAR!

Work Q

WorkQ has been designed as a tool for this. It goes beyond IQ and EQ to develop the mindset, knowledge and skills that enable non-management employees to understand the needs of the organisation, make them aware of what is expected from them to sustain and grow the organisation and be more willing, eager and able to contribute their best and effectively support each other in the process. (Free to Grow)

Duration: 2-4 days

WORK Q

We also offer Work Q Diversity: Leaflet – WorkQ diversity

Thrive!

Thrive! has been developed to help individuals below management level take ownership of their work and careers, to be motivated to actively develop their potential and to fully utilize their strengths to enhance work satisfaction and increase their contribution to the organization. (Free to Grow)

Duration: 2-5 days

Thrive!Assertiveness

Positive Living

This course aims to equip people to:

  • Understand the risk of HIV/AIDS in relation to their own lives (instead of believing that “it will never happen to me”)
  • Make positive choices to ensure that they remain HIV negative

(Free to Grow)

Duration: 05.-1 day

Positive Living

EQ Edge

EQ Edge is designed to help employees grow their Emotional Intelligence. In line with Pareto’s Principle, the programme focuses on the core EQ competencies that have the biggest impact for individuals and teams and consequently on their ability to contribute fully to the business. (Free to Grow)

Duration: 4 days

EQ Edge